1. Acceptance of terms
By accessing or using EngageFlow AI (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you are using the Service on behalf of a business, you confirm that you are authorised to bind that business to these Terms.
2. The Service
EngageFlow provides tools to automate Instagram comment replies and direct messages, moderate spam, capture leads, and view related analytics. It also lets you host a public storefront to sell digital products to your customers — including checkout, email delivery of purchased files, and earnings tracking. Features available to you depend on your chosen plan. New users may receive a one-time 7-day free trial with limited allowances; after it ends, a paid plan is required to keep using the Service.
3. Eligibility & accounts
- You must be at least 18 years old to use the Service.
- You are responsible for the accuracy of your account information and for keeping your credentials secure.
- You are responsible for all activity that occurs under your account.
4. Instagram & Meta platform terms
The Service integrates with Instagram through Meta's platforms. Your use of the integration must comply with Meta's and Instagram's terms, policies, and community guidelines. We are not affiliated with, endorsed by, or sponsored by Meta. You are responsible for ensuring that your automations comply with applicable platform rules. In particular:
- Automated direct-message replies are sent only after a person messages your account first, and only within Meta's permitted messaging window — the Service does not send unsolicited (“cold”) DMs.
- Where applicable law requires it (for example, bot-disclosure laws), you are responsible for disclosing to your audience that they are interacting with an automated experience.
- You must honour opt-out requests: if someone asks to stop receiving messages, stop messaging them.
5. Acceptable use
You agree not to use the Service to:
- Send spam, harassment, hate speech, or unlawful content.
- Violate any law, third-party rights, or platform policy (including Meta's).
- Mislead or deceive recipients about who they are communicating with.
- Reverse-engineer, scrape, overload, or attempt to gain unauthorised access to the Service.
- Resell or sublicense the Service without our written permission.
We may suspend or terminate accounts that violate these rules, with or without notice where necessary to protect the Service or comply with law.
6. Plans, billing & payments
- Paid plans are billed in advance for the period you select (monthly or annual) as a one-time charge through our payment processor (Razorpay).
- Fees are stated in Indian Rupees (INR) unless otherwise specified and are exclusive of applicable taxes (such as GST), which will be added where required.
- We do not automatically charge your payment method for renewals. To continue after your period ends, you make a new payment; because there is no recurring charge, there is nothing to cancel.
- Plans include usage allowances — for example, a monthly number of AI actions and a cap on connected Instagram accounts. Usage is metered; when an allowance is exhausted, the related automations pause until the allowance resets or you upgrade.
- Refunds, where applicable, are governed by our Refund Policy.
7. Your content
You retain ownership of the content you provide and the messages generated for your account. You grant us a limited licence to process this content solely to operate and improve the Service. You are responsible for the messages your automations send and for any consent required to message your customers.
8. Storefront sales
If you sell digital products through your EngageFlow storefront, you are the seller of record for those products. You are solely responsible for the products you list — their content, legality, accuracy, pricing, descriptions, delivery files, and any intellectual-property rights they require — and for handling refunds, disputes, and support for your buyers. EngageFlow provides the storefront platform and payment facilitation through our payment processor (Razorpay); we are not a party to the sale between you and your buyer. Buyer information is processed as described in our Privacy Policy.
9. Intellectual property
The Service, including its software, design, and branding, is owned by EngageFlow and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or branding except as needed to use the Service.
10. Third-party services
The Service relies on third parties (such as Meta, AI providers, and payment processors). We are not responsible for the availability, accuracy, or policies of these third parties, and your use of them may be subject to their own terms.
11. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. We do not guarantee that AI-generated replies will be error-free or suitable for every situation, or that the Service will be uninterrupted.
12. Limitation of liability
To the maximum extent permitted by law, EngageFlow will not be liable for any indirect, incidental, or consequential damages, or for loss of profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us in the three months preceding the claim.
13. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if required by law. Upon termination, your right to use the Service ends, and we will handle your data as described in our Privacy Policy.
14. Governing law
These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the competent courts in India.
15. Changes to these terms
We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date above. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact us
EngageFlow AI is operated by Asif Khan, India. Questions about these Terms? Email us at support@engageflow.ai.