1. Paid subscriptions
Paid plans (Pro and Max) are billed in advance for the selected billing period (monthly or annual). Because you receive immediate access to paid features, fees are generally non-refundable except as described below or as required by law.
This policy covers EngageFlow subscription plans only. Purchases of digital products from a creator's storefront are sold by that creator, who handles refunds and disputes for their products — contact the seller directly.
2. 7-day refund window for first-time purchases
If you are upgrading to a paid plan for the first time and are not satisfied, you may request a full refund within 7 days of your initial payment. To qualify:
- The request must be made within 7 days of your first paid charge.
- This applies only to your first paid subscription, not to renewals or repeat purchases.
- The account must not have engaged in abuse or violated our Terms of Service.
3. Renewals
We do not auto-charge renewals. Each paid period is a separate one-time payment, so there are no automatic future charges to worry about and nothing to cancel. If you choose to purchase another period, that payment is subject to this policy.
4. How to request a refund
Email support@engageflow.ai from the address associated with your account, including your account email and the reason for your request. Eligible refunds are processed to your original payment method, typically within 5–10 business days, depending on your bank or payment provider.
5. Exceptions
- Charges older than the 7-day first-purchase window.
- Accounts suspended or terminated for violating our Terms of Service.
- Fees already covered by a previous refund.
6. Changes to this policy
We may update this Refund Policy from time to time. The version posted here, with the “Last updated” date above, is the current one.
7. Contact us
Questions about refunds or billing? Email us at support@engageflow.ai.